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FREQUENTLY ASKED QUESTIONS

WITH BAKED IN ANSWERS.

INGREDIENTS & ALLERGENS

Are Fat Badger cookies vegan ?

You bet! We’ve taken the time to develop delicious recipes and verified each ingredient to the highest vegan standards—right down to the non-bone char sugar.

Do Fat Badger cookies contain GMOs (genetically modified organisms)?

No way! Fat Badger cookies are non-GMO Project verified. We’re committed to quality, food safety and the ethical treatment of animals and have policies in place to ensure that we’re sourcing the highest quality ingredients in a responsible and sustainable manner.

Are Fat Badger cookies Kosher?

Yes! Our products are certified Kosher-Parve under the supervision of the Union of Orthodox Jewish Congregations of America. They inspect the facility, review and sanction all of our ingredients.

What are natural flavors listed in your ingredients?

Natural flavors are purified extracts from natural sources like spices, fruit, and vegetables. Natural flavors must meet strict FDA guidelines and safety criteria to be used in food. The natural flavors used in Fat Badger cookies don’t include synthetic, artificial or GMO derived ingredients.

What’s the shelf life of Fat Badger cookies?

Fresh cookies are the best cookies. Our team bakes to order and ships the same day, Monday to Thursday.  Fat Badger Cookies still use the finest ingredients without preservatives but are reformulated so that they stay fresh longer.  You can still devour your cookies in days, we won’t judge – but they should last on the counter for a couple of months.

Do Fat Badger cookies contain allergens?

Please know that all Fat Badger cookies contain wheat and coconut. Some cookies (especially our chocolate flavors) contain Soy. We are a Dairy, Egg and Nut-Free facility  and rest assured  everything made at Fat Badger Bakery is vegan. If you have any additional questions about our allergens, please contact us directly at gdossa@fatbadgerbakery or call us at 267 362 5326 x3 Monday -Friday between 8am and 4 pm Monday-Friday EST. Leave a message and we will get back to you because your questions and peace of mind are important.

PURCHASING & SHIPPING

Where can I buy Fat Badger cookies?

You can purchase boxes of cookies buy the dozen directly from our website. Our new cookies should be showing up on store shelves soon, so check back at our website for a store locator to find Fat Badger Bakery cookies at a shop near you.

What forms of payment do you accept online?

We accept American Express, Visa, MasterCard and Discover Card.

When will my order arrive?

Buying cookies from our cookies should be easy but it may look a little different whether you are buying from your phone or your computer. In the “Cart Calculator” on your phone there is a drop down menu with the Fedex options available to you based on delivery zip code that shows Fedex Methods and Shipping prices. Underneath that line is a drop down that says “No Preference” on a phone. From this screen you can pick a future ship date from a calendar so you can catch a sale but never forget to send a gift!

On a PC it looks a bit different. In our Shopping Cart look for “Edit Shipping, Sales Tax and Preferred Delivery Date” to pick the date you want your cookies delivered and what method will be used. If you do not pick a delivery date the Default will be our next baking day.

How do I track my order?

Shortly after placing your order, you’ll get a confirmation email from us. Once your order ships, you’ll receive another email with the tracking number and information for your shipment. If you’re having trouble locating your package, our team is happy to help. Email us at customerservice@fatbadgerbakery.com

Where do you ship?

We currently ship to the Continental U.S.

Do you ship to hospitals and colleges?

Absolutely! We send care packages to college students and deliver cookie gifts to cheer hospital patients. Deliveries tend to wind up in the main mailroom, so please check to make sure your gift was received.

Do you offer catering, wholesale or special orders?

Yes, Fat Badger offers corporate and special event catering and a line of individually wrapped retail cookies. To place your order and discuss pricing, call 267-362-5326 ext 2 or send an e-mail to sales@fatbadgerbakery.com.

RETURN POLICY

Do you offer a satisfaction guarantee?

Of course! We’re confident that you’ll love our cookies but if for any reason you aren’t happy with your purchase, please reach out to us at customerservice@fatbadgerbakery.com. Our team will be happy to replace your purchase or issue a refund in the initial payment type. Please note that returns or exchange requests must be made within two weeks of the purchase date. Original shipping and handling charges are non-refundable.

STILL HAVE A QUESTION?

Please contact us directly at customerservice@fatbadgerbakery.com. or (267) 362-5326 Monday-Friday between 9am -5pm EST.